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Define Help Desk

help desk. A service provided by a business to answer customer queries and troubleshoot problems customers may be having with that busness' products or services.

A help desk can be "live," that is people can be hired to answer customer queries by phone or email. However, this adds an addtional expense.

Because of this, many Internet marketers turn to automated solutions when they have grown their business to the point where handling customer queries becomes burdensome.

There are a variety of web and software based help desk solutions available.

Hesk is a free PHP script that can be installed on a web site's server. There is also a paid version.

H2Desk has a variety of monthly paid plans.

 


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